Experience

- Creation of a new innovation platform to run experiments to solve common problems faced by mid-sized exporters. - - Prototyping real product ideas using Figma Make and Lovable for user testing and efficient knowledge transfer of business logic to development teams - - Evaluation and testing of partner API's in Postman for writing detailed work tickets in JIRA saving discovery time for developers - Migration of 3 documentation platforms to a single Confluence installation for the product and tech departments. - Improved the integration of trade financing documents in the workflow app Manager via a new Payment Advice field matching experience for uploaded documents. - Automated release notes using Jira automation scripting for internal and external audiences.

Development, testing and deployment of the Bright Energy Developer Hub for white-label utility clients, allowing their end customers to login and access their white-label mobile apps. - Created a product road map after an efficient discovery process by reviewing existing code base, documentation and client developer experience. - Created an continuous development workflow for Bright Energy developers/product owners maintaining the developer hub and all underlying documentation sources. - Created custom, OAS 3.1 definitions for both Bright-Kit and Bright-API focused on proper naming schema's, inheritance, polymorphism and stored in a team accessible Github repo for platform independent collaboration. All elements of the Open API definition were re-worked to prepare for international sales. - Quickly deployed an improved customer developer experience using Readme.com SaaS which sourced content from a linked git repository for tiered permission control of content. - Created a public Postman Team Profile and Workspace with collections sourced from the same linked git repository. This enabled self-service testing of utility clients API's removing the dependency of completing the white-label deployment to test.

Development, testing and deployment of the E-commerce API suite for BNPL clients. - Built an entirely new set of API's to enable e-commerce clients to be insured for Buy Now Pay Later payment schemes. - Relaunched an improved version of our API Documentation portal with in-depth developer guides to simplify the integration process. - Created an accompanying Postman Collection and Mock Server to enable developers to do integration testing of their test and production accounts. - Helped employees to learn about the project through a comprehensive internal project documentation in Confluence - Coordinated multiple scrum teams from different departments using Jira to deliver new product features dependent on upstream services Development, testing and deployment of Single-Invoice.co API version 3 for invoice insurance customers. - Simplified the integration flowchart for developers by redesigning the API to be a linear flow with unique end states. - Reduced time-to-live by creating a streamlined on-boarding experience for developers with in-depth guides from Getting Started to Production launch.

Tradelock Invoice Insurance web app for SME's in the UK. - Brought to market a new method for SME's to buy credit insurance for their company via connecting their accounting system and selecting invoices or buyers to insure. - Continuously added new accounting systems to allow new SME's access to purchase insurance. - Built new features and A/B tested different pricing options based on User Interviews of existing customers. This improved our on-boarding success rate and conversion rate inside the web app. - Solidified our position in the market by attending the largest insurance and accounting conventions in the UK. - Increased distribution of our product through new partnerships which could never been utilised in the past by the company without our product. - Proved that a machine learning model can decrease risk significantly with only a small lost in sales. Created a tuned supervised machine learning model with a data scientist that connected directly to our database and trained on anonymised accounting data, historical purchasing data and insurance events. - Improved status reporting and transparency towards our steering committee by creating automated reporting dashboards using Google Data Studio. We never needed to create a sales/marketing report and members could review the live dashboard anytime. - Successfully prepared for and passed a penetration test with no major security or product issues discovered.

As a founding member of the Credable team these are my main duties as Head of Operations: - Product Owner of the Credable product suite working directly with developers and designers to provide an innovative digital credit insurance experience for SME's. - API and Developer documentation using Readme platform with live demo capabilities - - Web App - User focused insurance portal with BankID login (Sweden) identification and signing. - - Insure API - Scrive signing of insurance policy PDF's and delivery of credit insurance per invoice. - Evaluation, vetting, testing, validation and management of service providers and API's supplementing the Credable experience ranging from up to the minute currency exchange rates, multiple payment gateways serving region specific payment methods, infrastructure dependent micro-services, all 3rd party services serving marketing, design, communication and delivery - Advisor for development of company group wide services to supplement our digital product suite such as KYC, company data acquisition, e-signing and payments - Product Management and advising for product owners in other internal innovation projects within the group - Enabling and curating partnerships with financial and data companies such as e-invoicing, accounting systems, factoring and invoice discounting platforms, banks and collection agencies who all play a role within company supply chains - Supporting legal and compliance departments to deliver new commercial contracts and insurance policies to match our product suite within the EU

- Project Management for small to medium sized agile teams working in digital products for enterprise level clients. Main project was Credable for Allianz Trade. - Stakeholder management across multiple organisation levels. - Direct support to developers, designers and strategists to minimise roadblocks to promote a delivery focused workflow.

- Development of Custom Static Websites, Shopify E-commerce sites, WordPress sites, AMP-only sites. Platforms: Nop Commerce, Shopify, WordPress. Web Apps: Project 1 - Analytics Dashboard connected via Google Analytics API with graphs drawn using Google Charts API. Backend: PHP 7.0, CSS: Custom Bootstrap template hosted on a CDN. Using HTML 5, JavaScript. Hosted on Azure. Features: Basic Login, Zendesk integration, session control, interactive graphs, custom date ranges, monthly reports.

Adwords and Analytics Certified in Mobile and Search. Managing Adwords campaigns for several international clients after installing custom Google Tag Manager containers with custom tags based on each clients business goals. Providing quality keyword tracking and link reporting through the LinkBird API and LinkBird reporting tool. Setting up Sitemaps using the Semantic keyword method to best attract organic search and lower the cost of paid search to client websites.

Operations management, international expansion and fundraising. • Bridge Funding Analysis and proposal created to present to investors during pitch meetings and funding activities. Investor pitch deck, market research analysis • Team operations management and system controls put in place designed to increase security while not limited productivity and collaboration. • Managing international expansion to different EU countries. Incorporating full language support into iOS and Android applications. Signing on PR agencies and brand ambassadors to promote and present our platform to the target B2C market. • Web Development in HTML5, CSS • Mobile marketing campaigns using Google Adwords and Google Analytics remarketing techniques to drive app downloads, app usage and increase customer lifetime value.

Project requirements, design, and production of payment products. Managing integrations with new partners, payment types and supplementary gateway services. • Payment product design using HTML & CSS and production prototyping. Incorporating visual responses (color change, notifications, focusing) per event to guide customers through the payment flow. Managing the implementation of smart layers built underneath the interface to encourage users to provide valid input. • Agile Project Management to incorporate customer feature requests with production goals, plan epics, summarize technical documentation for development and adjust the company roadmap while maintaining a specific timeline not to inhibit marketing and PR efforts. • Integration and partner liaison to negotiate working contracts to establish development ready environment for the testing and implementation of payment orientated services.

• Client acquisition and account management that produced major growth within a startup. Customer base grew from 10 to 200 clients under 8 months. • Vertical marketing analysis and reporting for startup of nine people. Reports crucial to pivoting choices and product production pipeline. • Agile Project Management using Pivotal Tracker working directly with developers to prioritize customer requests and lobby for feature ranking in product backlog. • Promotion of product awareness within target markets by authoring blog articles on company website.

Sales management of two labels for the company's largest account. Overseeing business analytics and sales personnel. • Trained, mentored and managed 10 Sales Representatives to operate a B2C model of sales in a highly competitive wine industry. • Consulted directly with winery CFO on market-based decisions to promote accelerated growth amongst multiple competitors with supplementary products using trend analysis. • Managed major sales accounts to increase product visibility, expand sales region, provide on-site sales training and advise on marketing strategies based on consumer sales data. • Tripled Sales Revenue within 20 months and developed integral industry contacts to ensure better supply chain management.

Age Group Coordinator for Jewish activities and field trips. • Led pre-programed adventure trips for ages ranging 6-16. • Led and taught kids through various sports and arts & craft activities.

Construction of live/work housing complexes and residential high end renovation. Woodworking, foundation, metal-stud framing, Arc, TIG & MIG welding.